Terms of Service

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Mastery
Terms of Service

Effective Date: 5 Nov 2025

Version: 2.1

Welcome to Mastery. These Terms of Service ('Terms') apply to your interaction with the Mastery mobile app ('The Mastery App)' and website, hosted at https://www.masteryhq.io ('Website'), and any associated applications and services (together, the 'Services') offered by the Mastery Holdings Company ('Mastery', 'Company', 'we', 'us', or 'our'). When you access or utilize the Services, you're agreeing to these Terms. If you disagree with any part of these Terms, please refrain from using our Services.

By using our Services, you acknowledge that Mastery is not intended to diagnose, monitor, mitigate, treat, or prevent any disease or other condition. It may be considered as a supplement or tool for personal coaching, but it does not replace these services. Mastery is not a prescription product or medical device, nor has it been evaluated, cleared, or approved by the FDA. Furthermore, Mastery does not provide crisis counseling and is not intended for crisis intervention, suicide prevention, or any acute or non-acute safety issues.

1. Acceptance of Terms

By accessing or using the Services, you confirm that you've reviewed, comprehended, and accept these Terms and our Privacy Policy, which is integrated by this reference. We care deeply about your privacy and strive for full transparency in how we collect and use your information. If you're not in agreement with these Terms or our Privacy Policy, please refrain from using our Services.

2. Modifications to Terms

Mastery may provide or integrate third-party, AI-powered features ('AI Services') to generate content, improve the user experience, or support our Services. We may suspend, discontinue, or modify any AI Services at any time without notice.

We may modify these Terms, our Privacy Policy, or related policies at any time, at our sole discretion. Any changes will be reflected on our Website or communicated through other suitable means. Material changes, for example, may be accompanied by notice (e.g., in-app or by email). Changes take effect upon posting unless a later effective date is stated, and Mastery may modify, suspend, or discontinue any part of the Services at any time without liability.

Your continued use after any modifications means you accept the updated Terms. If you don’t accept the new Terms, refrain from accessing and using our Services.

3. Account Eligibility & Management

Eligibility
You must be at least 13 to access our Services. If you are under the age of 18, you may only use our Services with the consent and approval of a parent or legal guardian who agrees to these Terms on your behalf. By using our services, you confirm that you have obtained such consent. You also certify that you are legally able to form a binding agreement and are not restricted from our Services under any applicable laws or regulations. If you are a parent or guardian and believe your child has accessed our services without authorization, please contact us at support@masteryhq.io for assistance.

Account Registration
To use the Company's Services and access its content, you must:

1. Open an account in the App or on the Website; and

2. Provide accurate and complete information (including first name, last name, email address, and, where required, a valid payment method).

3. You may not provide a fictitious or unauthorized email address, impersonate another person or entity, or otherwise mislead us about your identity or payment details.

Account Security
You must be at least 13 to access our Services. If you are under the age of 18, you may only use our Services with the consent and approval of a parent or legal guardian who agrees to these Terms on your behalf. By using our services, you confirm that you have obtained such consent. You also certify that you are legally able to form a binding agreement and are not restricted from our Services under any applicable laws or regulations. If you are a parent or guardian and believe your child has accessed our services without authorization, please contact us at support@masteryhq.io for assistance. prior notice.

4. Health & Safety; No Medical Services

The Services are wellness and performance tools only and do not provide medical care, diagnosis, or treatment. You acknowledge and agree that (i) Mastery is not a health care provider and the Services are not a medical device; (i) any content, exercises, programs, or recommendations available via the Services are informational in nature and are not a substitute for professional medical advice; and (il) you will consult a qualified health professional before beginning any new exercise, breathwork, cold exposure, or mental performance regimen, particularly if you have a history of injury, cardiac or respiratory conditions, or mental health concerns. If you experience pain, dizziness, loss of consciousness, shortness of breath, or psychological distress, discontinue use and seek professional assistance immediately. The Services are not intended for emergency use or crisis intervention.

5. Trials; Physical Risks; Assumption of Risk

Participation in physical or mental performance activities recommended by the Services involves inherent risks, including risk of injury. To the maximum extent permitted by law, you voluntarily assume all risks arising from your use of the Services, and you are solely responsible for determining whether any activity, exercise, or practice is appropriate in light of your own condition and environment.

6. Team Subscriptions

If you purchase a Team subscription ('Team Account') for multiple users:

You must designate a Super Admin, your authorized representative, who controls the Team Account, including purchasing, upgrading or downgrading subscriptions, and managing user access and permissions. Any action by the Super Admin is deemed an action of your organization. To replace the Super Admin, you must provide us with updated information or appropriate documentation by reaching out to sales@masteryhq.io.

Your organization is solely responsible for all settings and access under the Team Account, including Super Admin-granted privileges, regardless of whether the Team Account users belong to your organization or domain. Any act or omission of the Super Admin is deemed the act or omission of your organization.

For the purposes of these terms, a 'Team Account' means a l multi-user subscription administered by a designated Super Admin and a 'Super Admin' means the organization's authorized administrator.

7. Billing

Term
These Terms remain in effect as long as you access the Site and Services.

Payment Details
All our transactions are processed through Apple's In-App Purchases or Google Play's billing system, though your Google Account. When paying via Apple or Google, you're agreeing to their respective terms of service and privacy policies. Unsuccessful billing transactions are handled according to the practices specified by the respective payment processor.

Renewal
Your subscription renews automatically at the start of each billing cycle, and you'll be charged using your provided payment method unless you cancel at least 24 hours before your next billing date. Unsuccessful billing transactions are handled according to the practices of our payment processors listed above in section 7(b).

Termination
You may terminate your subscription at any time via your account settings, Apple / Google subscriptions (e.g., the App Store), or by contacting Customer Support. Termination takes effect at the end of your current billing cycle, whether that is monthly or annual, during which time you will retain access to our Services, and you won't be charged thereafter.

Fees & Pricing Changes
We may modify our subscription plans, pricing, or applicable taxes. We will notify you of such changes in advance, and they will take effect during the next billing cycle.

Refunds
We try to make things right. All fees are non-refundable except where required by law or expressly stated by Mastery. Refunds, if any, are granted at Mastery's sole discretion. Please contact us at support@masteryhq.io for refund inquiries and/or follow the refund instructions provided by our payment processors described in section 7(b). If a refund is approved, we will refund the most recent payment for your account and cancel the subscription so you will not be billed going forward. Approved refunds are processed to the original payment method within 14 business days. In some cases, we may offer a partial refund, pro-rata refund, or account credit. We reserve the right to refuse refunds that appear abusive or fraudulent.

8. Use of the Services; Acceptable Use

You must use the Services only for lawful purposes and in accordance with these Terms. You must not: (i) disable, overburden, damage, or impair the Services; (i) interfere with or circumvent security or access controls; (ili) transmit malicious code, spam, pr unlawful, infringing, or harmful content; (iv) impersonate any person or misrepresent affiliation; or (v) harvest or scrape information except as expressly permitted. Mastery may suspend or terminate access for violations. Additionally, you must not upload, post, or transmit content that promotes self-harm, eating disorders, or unsafe practices. Mastery may surface wellness resources or safety notices and may suspend features that appear to be used in a manner posing a risk to you or others. Mastery is not a crisis hotline and does not monitor content continuously.

9. Intellectual Property

All content and materials on the Site and in the Services, such as text, graphics, audio, video, software, trademarks, and logos, are our or our licensors' proprietary content ('Proprietary Content').

You agree not to circumvent any technical protection measures, or download or distribute Proprietary Content except via features we provide.

Reproducing, modifying, or distributing any part of our Services, or use of our name, trademarks, or logos is prohibited without prior written consent.

You acknowledge that you will not gain any ownership or other IP rights in any Proprietary Content or recordings.

You may not reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or circumvent technological safeguards.

Any feedback, suggestions, or ideas you submit are non-confidential and you grant Mastery a perpetual, irrevocable, worldwide, royalty-free license to use and exploit them without attribution or compensation.

Without limiting Mastery's rights under applicable law, if you provide written or recorded testimonials or reviews through features expressly designated for public or promotional use, you grant Mastery a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, and distribute such testimonials, together with your first name, last initial, and general location, solely for marketing Mastery's Services, subject to your right to revoke consent for future uses on reasonable notice.

10. User Behavior and Termination

Ensure you use our Services lawfully and in line with these Terms. Avoid any activity that might negatively influence our Services or connected networks. Inappropriate or offensive behavior—to be determined at our discretion —is grounds for your removal from our Services. Examples include inappropriate user names or personal information and/or malicious use of our Services' interactive features. We can, at our discretion, terminate your or any Team Account user's access to our Services for any breach of these Terms without prior notice.

11. Security

Damaging, hacking, or any interference with our Services is strictly forbidden. Additionally, you must not scrape, harvest, or otherwise collect information from the Services except as expressly permitted, and you must not attempt to bypass security or access-control features. Mastery may investigate violations and cooperate with law-enforcement authorities, and you agree not to circumvent or attempt to circumvent any security or access-control feature of the Services. We may block access for users at any time, at our discretion.

12. Service Provision

Service Provision: We provide the Services 'as is' without any explicit or implied guarantees. As a non-limiting example, we do not guarantee any specific outcomes from your use of our Services. Our Services may not always be uninterrupted or error-free. We continually update the Services, which involves testing of various aspects of the Services, including its content, features, user interfaces, service levels, plans, and promotional features. We reserve the right to, and by using our Services you agree that we may, include you in or exclude you from these tests without notice. We reserve the right in our sole and adequate discretion to make changes from time to time and without notice in how we offer and operate our Services. Beta or trial features may be offered from time to time and are provided 'as is,' may be modified or discontinued at any time, and are excluded from any service commitments. For the avoidance of doubt, Mastery disclaims any warranty that the Services will achieve any particular performance, health, or wellness outcome. Mastery shall have no liability for injuries or harms arising from your voluntary participation in physical or mental performance activities suggested by the Services.

13. Wearables and Third-Party Devices

The Services may interoperate with wearables or devices provided by third parties. Mastery does not control and is not responsible for such devices, their accuracy, or their availability. You are responsible for ensuring device compatibility and proper configuration. Any device warranties are provided solely by the device manufacturer.

14. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL MASTERY (OR ITS LICENSORS OR SUPPLIERS) BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $20 OR (II) THE AMOUNTS PAID BY YOU TO MASTERY IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THE APPLICABLE CLAIM, OR (C) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to defend, indemnify, and hold harmless Mastery, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your content, your use of the Services, or your violation of these Terms or applicable law.

16. Severability & Waiver

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the affected provision shall be enforced to the maximum extent permitted and, if necessary, deemed modified to the minimum extent required to be valid and enforceable. No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise or the exercise of any other right, power, or remedy. Any waiver must be in a writing signed by the party granting such waiver.

17. Governing Law; Arbitration

These Terms and any dispute arising under them are governed by and will be construed under the laws of the state of Delaware, without regard to conflict-of-law principles. Any dispute, claim, or controversy arising from or relating to the subject matter of these Terms, including breach, termination, enforcement, interpretation, or validity, shall be resolved by final and binding arbitration administered by Judicial Arbitration and Mediation Services, Inc. ('JAMS') under its Streamlined Arbitration Rules and Procedures by a single arbitrator experienced in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. To the fullest extent permitted by law, arbitration shall proceed solely on an individual basis and not on a class, collective, representative, or private attorney general basis, and the arbitrator may not consolidate claims of more than one person. Arbitration will be conducted in English via videoconference, unless the parties agree otherwise. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, either party shall have the right to pursue injunctive or other equitable relief from any court of competent jurisdiction to protect their intellectual property, confidential information, or prevent unauthorized use of the Services. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND MASTERY EACH WAIVE THE RIGHT TO A TRIAL BY JURY. You may opt out of arbitration within thirty (30) days of first agreeing to these Terms by sending written notice of your election to opt out to support@masteryhq.io.

18. Third-Party Services

When you subscribe or use our Services, you may also interact with third-party providers (e.g., payment processors or platforms where you upload content, text, or verbal input). Those providers have their own terms and policies, which govern your use of their services. Your use of third-party services is governed solely by their terms and policies, and Mastery disclaims all responsibility and liability arising from such services. Please consult our Privacy Policy for current information about subprocessors, as well as to access and understand their terms and policies.

19. AI Services

Some Al Services let you submit text or images ('Input') and receive Al-generated results ('Output'). We may share your Input, Output, and usage data with third-party Al providers to deliver and improve these services. Those services are not designed for processing sensitive personal data, and Mastery does not include any personally identifying information with these submissions. As such, you are responsible for any personal data you include in your Input and for obtaining necessary consents. Do not submit sensitive personal data as Input. You grant Mastery and its subprocessors a non-exclusive license to process Inputs and Outputs to provide, maintain, and improve the Al Services consistent with the Privacy Policy.

We take reasonable measures to protect your data (e.g., pseudonymization and, when not negatively impacting your experience of the Services, anonymization) consistent with our security practices, but we assume no liability for personal data you provide. You alone bear responsibility for your Input, for validating any Outputs, and for compliance with these Terms and applicable laws.

AI Outputs may be incomplete, inaccurate, or biased. Such Outputs do not reflect Mastery's views. You should review any Output before relying on it. Mastery is not liable for any decisions or consequences arising from your use of AI Services, including IP infringement or errors in the Output.

If we grant you credits/points/characters ('Credits') to use certain AI features, those Credits are non-transferable, non-refundable, and have no monetary value. We may adjust the method of calculating, allocating, or deducting Credits, provided such changes do not reduce the total AI usage you or your Team Account users are entitled to under your subscription.

For the purposes of these terms, 'Al Services' means features powered by third-party artificial-intelligence providers; 'Inputs' means text, images, and other content you submit to Al Services; 'Outputs' means Al-generated content returned to you; and, 'User Content' means content you submit, upload, or otherwise make available through the Services.

20. Notices

All notices under these Terms will be in writing and sent by email to the address you provided at registration. We may also send promotional or service-related emails. You may opt out of marketing or other non-essential emails at any time by following the enclosed instructions or those in our [Privacy Policy]. Operational notices may be provided via in-app banners, push notifications, or SMS where you have consented to receive such communications.

21. DMCA Notice; Designated Agent.

If you believe content available through the Services infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (17 U.S.C. §512) to Mastery's Designated Agent at support@masteryhq.io Attn: DMCA Agent, including: (i) identification of the copyrighted work; (i) identification of the allegedly infringing material; (iii) your contact information; (iv) a statement of good-faith belief that the use is not authorized; (v) a statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and (vi) your physical or electronic signature. Mastery may remove material and terminate repeat infringers in appropriate circumstances. If you believe material was removed or disabled by mistake or misidentification, you may send a counter-notification that complies with 17 U.S.C. §512(g) to the Designated Agent.

22. Force Majeure

Mastery will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, labor disputes, supply shortages, utility or telecommunications failures, governmental actions, war, terrorism, civil disturbances, and pandemics.

23. Export; Sanctions Compliance

You represent that you are not located in, and will not use the Services from, any embargoed or sanctioned country, and are not a prohibited party under applicable export control or sanctions laws. You agree to comply with all applicable export control and sanctions laws.

Contact

For any inquiries about these Terms or our Services, please contact support@masteryhq.io.

Individual Organization

Individual

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